Privacy Policy
Effective July 1, 2026
This policy explains what Jamaica Events collects when you buy and watch events, how we use it, and who we share it with. We keep this short and specific to what the service actually does.
What we collect
- Contact details — the email address (and name, if given) you provide at checkout or when creating an account, so we can deliver your pass, send receipts, and let you sign back in.
- Purchase records — which events you bought, the amount, and the order status. We use these to give you access and to keep accurate books.
- Payment information — handled entirely by Stripe; your card details go directly to Stripe. Jamaica Events never receives or stores your full card number; we only see a token and the result of the charge.
- Viewing and session data — coarse signals such as when you start watching and a rough device hint, used to run the stream, count concurrent devices on a pass, and keep the service secure.
- Chat messages — if you post in an event's live chat, your message and display name are visible to others in that room.
- Essential cookies — a small number of cookies keep you signed in and keep checkout secure. We do not use them to track you across other sites.
How we use it
- To sell you a pass, give you access to the event, and send your receipt and account links.
- To run live streaming and chat, and to enforce access limits and our terms.
- To provide support, prevent fraud and abuse, and meet our legal and accounting obligations.
We do not sell your personal information, and we don't use it for third-party advertising.
Who we share it with
We share the minimum needed with service providers who help us run Jamaica Events:
- Stripe — payment processing.
- Mux — video streaming and delivery.
- Our email provider — to send receipts, passes, and account emails.
- Our database and real-time providers — to store your account/orders and power live chat and presence.
We may also disclose information if required by law, or to protect the rights, safety, and security of Jamaica Events, our users, and the public.
How long we keep it
We keep account, order, and financial records for as long as needed to provide the service and to meet legal, tax, and accounting requirements, then delete or anonymize them.
Your choices
You can ask us to access, correct, or delete your personal information, subject to records we're required to keep (for example, completed-transaction records). Email support@jamaicaevents.com and we'll help. Depending on where you live, you may have additional rights under local law.
Children
Jamaica Events is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
If we change this policy we'll update the effective date above and, for material changes, take reasonable steps to let you know.
Contact
Questions about your privacy? Email support@jamaicaevents.com. This policy sits alongside our Terms of Service and Refund & Cancellation Policy.